Process Manager (Availability and Capacity)
Core
Develop and maintain availability and capacity plans aligned with business demand and service requirements to ensure reliable IT services for a Federal Government department.
Role type
Process Manager (Availability and Capacity)
Builds
Capacity forecasts, availability improvements, and service level compliance reports.
Domain
Federal Government IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL governance, capacity forecasting, availability planning, performance trend analysis, stakeholder coordination, policy maintenance
Preferred skills
Federal Government agency experience, NV1/NV2 security clearance, complex enterprise service management background
Responsibilities
Develop and maintain availability and capacity plans; Analyse utilisation, performance and demand trends to forecast capacity needs; Monitor and report on service availability and drive improvements; Maintain availability and capacity policies and procedures aligned with ITIL and ESM governance
Seniority
Mid-Senior, hands-on process management
