Client Contact Consultant, Fixed Term, E-Commerce
Core
Manage client communications across all channels (phone, email, digital platforms) and support end-to-end online and phone order workflows for Hermès E-Commerce.
Role type
Client Contact Consultant (E-Commerce)
Builds
Seamless client experience and accurate order fulfillment for luxury retail customers
Domain
Luxury retail / E-Commerce
Deliverable
client delivery
Required skills
Client service mindset, communication, retail awareness, attention to detail, prioritization, problem-solving, digital systems proficiency, brand storytelling interest
Preferred skills
Luxury retail experience, handling difficult conversations, cross-functional collaboration
Responsibilities
Respond to client enquiries via phone, email, and digital platforms; validate and process online and telephone orders; coordinate shipments and manage returns/exchanges; contribute to sales and client enquiry reporting; escalate complex issues to relevant teams
Seniority
Mid-level, hands-on IC
