Platform Specialist - Denver
Core
Deliver exceptional end-to-end customer support for enterprise legal clients, solving complex issues and driving product adoption for Legora's AI-native legal workspace.
Role type
Senior Customer Support Specialist (Enterprise)
Builds
Legora's AI-native legal workspace for global law firms
Domain
Legal Technology / AI
Deliverable
client delivery
Required skills
Complex B2B relationship management, technical troubleshooting, cross-functional collaboration, process improvement, documentation creation, proactive monitoring, SaaS support tools proficiency
Preferred skills
Background in SaaS, AI, or legal tech environments
Responsibilities
Take end-to-end ownership of customer issues for enterprise clients, communicate technical concepts to demanding professional users, diagnose and resolve complex platform issues, identify recurring issues to drive product improvements, build and maintain help documentation, shape global support processes, proactively monitor customer usage patterns
Seniority
Mid-to-Senior, hands-on IC