Customer Consultant
Core
Support customers across phone, email, and online messaging by answering everyday banking enquiries and helping them use the bank's services.
Role type
Customer Consultant (Contact Centre)
Builds
Customer support interactions for a leading Australian bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, communication (written and verbal), computer literacy, resilience, adaptability
Responsibilities
Answer customer enquiries via phone, email, and online messaging; resolve everyday banking problems; assist customers in using bank services.
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