Customer Care Specialist - Contact Centre
Hybrid
Core
Friendly, knowledgeable voice assisting customers with everyday banking needs and solving problems to improve their banking experience.
Role type
Customer Care Specialist (Contact Centre)
Builds
Banking products and services support for customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service expertise, problem-solving, computer skills, verbal and written communication, patience, resilience, ability to learn new systems
Preferred skills
Call centre experience, industry knowledge
Responsibilities
Answer customer calls, analyze and solve customer banking problems, assist with banking product queries
Seniority
Entry-level / Junior