Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations
Core
Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat.
Role type
Specialist, Contact Centre, Corporate Banking, Technology & Operations
Builds
Multiple banking delivery channels
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
customer service, problem-solving, decision-making, software proficiency, adaptability
Responsibilities
Assist clients with a wide range of banking inquiries and transactions, ensure prompt and accurate resolution, maintain accurate records of client interactions, collaborate with cross-functional teams, continuously develop product knowledge, adhere to policies and compliance requirements