Senior Customer Success Architect
Core
Own strategic post-sales relationships and help enterprise customers build and mature their AI Security and Governance programs. (via careerplan.io/jobs/3A-005-06-27B-senior-customer-success-architect-at-noma-security)
Role type
Senior Customer Solutions Architect (Post-Sales)
Builds
Deployment roadmaps, success plans, and platform expansion for enterprise AI security programs
Domain
Cybersecurity + Artificial Intelligence (Generative AI, LLMs, AI Agents)
Deliverable
production ML models
Required skills
Post-sales customer strategy, AI security advisory, technical scoping, API/log analysis, cross-functional leadership, enterprise account management
Preferred skills
AI governance frameworks (NIST AI RMF, ISO/IEC 42001, OWASP, MITRE ATLAS), pre-sales experience
Technologies
Generative AI, LLMs, RAG, AI agents, MCP, Noma Security Platform
Responsibilities
Lead quarterly business reviews to assess progress and align on next steps; Scope deployments and review architecture/integration requirements; Investigate issues using API documentation and logs; Coordinate Customer Engineering, Product, and R&D to resolve blockers; Drive adoption and identify opportunities for broader platform expansion.
Seniority
Senior, hands-on IC
