Onboarding Coordinator
Core
Manage end-to-end driver onboarding, including center operations, system setup, test drives, and early performance support for a rideshare fleet.
Role type
Operations Coordinator (Onboarding)
Builds
Driver onboarding workflows and operational readiness for non-autonomous and future autonomous rideshare fleets
Domain
Logistics / Rideshare Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process management, operational reporting, test drive coordination, compliance documentation, scheduling logistics, data analysis, system setup, early lifecycle performance monitoring
Preferred skills
ridesharing platform experience, training experience, people operations experience
Technologies
Microsoft Office, spreadsheets
Responsibilities
Oversee daily operations of the driver onboarding center, hire drivers into internal systems and manage credentials, schedule and oversee test drives, track onboarding funnel metrics, monitor and support driver performance during initial weeks, coordinate onboarding schedules and training sessions, ensure compliance with safety and regulatory requirements, serve as primary contact for new drivers, identify and implement workflow improvements
Seniority
Individual Contributor, 1-3 years experience