Technical Support Engineer
Core
Provide technical support for a B2B SaaS lead tracking platform, troubleshooting integrations and attribution setups for marketing teams.
Role type
Technical Support Engineer (B2B SaaS)
Builds
Lead tracking platform for marketing ROI optimization
Domain
Marketing technology / Web analytics
Deliverable
client delivery
Required skills
Troubleshooting HTML/JavaScript snippets, Google Analytics, Zapier, CRM software, B2B SaaS platforms, Google Paid Ads, SEO tactics
Preferred skills
Experience with attribution tools, number swapping, lead tracking configuration
Technologies
Google Analytics, Zapier, CRMs, Google Paid Ads
Responsibilities
Provide support via email, live chat, phone, and screen shares; troubleshoot integrations and attribution setup; guide customers through tool configuration; escalate and document bugs; improve internal SOPs and Knowledge Base; investigate data issues and recommend improvements
Seniority
Mid-level, hands-on IC