Payment Support Officer - Instacare
Core
Provide technical, risk-aware support for complex, high-risk, and escalated payment matters within the NDIS sector, ensuring accurate and compliant funding allocation.
Role type
Senior IC payment operations specialist (NDIS)
Builds
Payment outcomes and funding allocations for NDIS participants and providers
Domain
Health & Social Services / NDIS / Payments
Required skills
NDIS legislation knowledge, claims resolution, complex payment analysis, risk management, stakeholder engagement, systemic issue identification, compliance adherence
Preferred skills
Regulated environment experience, continuous improvement initiatives
Technologies
NDIS platforms, payment systems
Responsibilities
Provide technical support and guidance on complex, high-risk or escalated payment matters; Apply detailed knowledge of NDIS legislation, pricing arrangements, plans and business rules to payment scenarios; Support resolution of payment issues through analysis, investigation and sound judgement; Allocate funding across a variety of platforms; Engage with internal stakeholders and customers to clarify requirements and resolve complex payment issues; Analyse complex and escalated payment matters to identify systemic issues, root causes and recurring risks impacting payment accuracy or compliance; Identify, assess, manage and monitor risks relevant to the role in accordance with nib's risk and compliance requirements
Seniority
Mid-Senior, hands-on IC
