IT Support Engineer - Level 2 | FIS AU
Core
Resolve escalated technical support issues and drive support improvements for logistics and transport businesses.
Role type
Level 2 IT Support Engineer
Builds
Support automations for account provisioning, onboarding, offboarding, and recovery
Domain
Logistics and Transport
Required skills
Windows endpoint management, Microsoft 365 administration, identity and access management, networking, scripting and automation, incident investigation, technical documentation
Preferred skills
Experience with specialist business systems, field support, multiple business environments
Technologies
Windows, Microsoft 365, Endpoint Management, Networking
Responsibilities
Investigate unfamiliar faults across endpoints, applications, identity, and connectivity; Restore services within authorized procedures; Develop and maintain support automations; Provide onsite and field support including deployments and relocations; Coordinate with infrastructure specialists for complex changes
Seniority
Mid-level, hands-on IC