Customer Resolution Officer
Core
Manage complex customer complaints and enquiries regarding strata and property services, applying dispute resolution principles and legislative frameworks to achieve fair outcomes.
Role type
Senior IC customer resolution officer (regulatory)
Builds
Sustainable resolution outcomes for consumers and businesses in the strata and property sectors
Domain
Government regulation, strata living, property services
Deliverable
client delivery
Required skills
Dispute resolution, case management, legislative interpretation, stakeholder engagement, complex issue analysis, negotiation
Preferred skills
Knowledge of strata laws, continuous improvement initiatives
Responsibilities
Manage customer complaints and enquiries, maintain accurate case documentation, engage with traders and customers, provide guidance on legislative rights, identify trends to enhance complaint handling practices
