Team Leader, Housing Solutions
Core
Lead a team of Housing Solution Consultants and Specialists to deliver critical housing services across social housing and private rental assistance pathways for individuals and families experiencing housing instability.
Role type
Team Leader, Housing Solutions
Builds
Social housing allocations, vacancy management, temporary accommodation, and private rental assistance programs
Domain
Social services / Housing
Deliverable
client delivery
Required skills
Team leadership and coaching, KPI and performance management, Social housing and Housing Pathways systems knowledge, Stakeholder engagement, Conflict resolution and negotiation, Compliance with legislative requirements
Preferred skills
Experience in homelessness or community services, Change management, Continuous improvement
Responsibilities
Lead, coach and develop a team of Housing Solutions professionals; Drive achievement of housing, vacancy and service delivery KPIs; Oversee social housing allocations and vacancy management processes; Support the delivery of private rental assistance and temporary accommodation programs; Manage complaints, appeals, feedback and complex customer matters; Build and maintain strong relationships with government, community and housing sector stakeholders; Monitor performance, reporting, compliance and quality outcomes; Lead continuous improvement initiatives and support organisational change
Seniority
Mid-Senior, hands-on IC leader