Customer Order Specialist, Projects
Core
Manages customer order lifecycle including validation, creation, status monitoring, and issue resolution to ensure timely delivery and high satisfaction.
Role type
Customer Order Specialist
Builds
Order fulfillment and delivery schedules for complex projects
Domain
Lighting industry / IoT / Smart solutions
Deliverable
product features
Required skills
Order management, data validation, stakeholder communication, issue resolution, customer master data management, reporting
Preferred skills
Continuous improvement methodologies (Lean/Six Sigma/Agile)
Technologies
Order management systems
Responsibilities
Accept and validate sales orders by checking references and validating relevant information; Manage manual order creation for complex projects including milestone delivery and billing schedules; Monitor order status and communicate updates to customers and stakeholders; Resolve order-related issues and discrepancies; Report monthly on order receipts, deliveries, sales, and stock levels; Maintain a clean order book ensuring no old open orders.
Seniority
Mid-level, hands-on specialist
