Customer Success Executive
Core
Handle customer communication and ensure timely issue resolution for a house-cleaning service platform.
Role type
Customer Success Executive
Builds
Customer support and issue resolution for a house-cleaning app
Domain
Home services / Consumer marketplace
Deliverable
client delivery
Required skills
Written and verbal communication, CRM tools proficiency, issue resolution, refund processing, customer record management
Preferred skills
Fluency in Hindi and English, calm demeanor, solution-oriented approach, ability to work in an early-stage team
Responsibilities
Manage WhatsApp, phone, and in-app support; Resolve booking issues and complaints; Process refunds as per policy; Maintain customer interaction records; Follow up with customers post-service; Coordinate with Operations for real-time resolution
Rewrite
## About the role
Handle customer communication and ensure timely issue resolution.
## Responsibilities
- Manage WhatsApp, phone, and in-app support
- Resolve booking issues and complaints
- Process refunds as per policy
- Maintain customer interaction records
- Follow up with customers post-service
- Coordinate with Operations for real-time resolution
## Requirements
- Strong written and verbal communication
- Fluent in Hindi and English
- Calm and solution-oriented
- Comfortable with CRM tools
- Freshers with strong communication skills may apply
## What we offer
Early-stage team. High ownership expected. Direct reporting to the Founder.
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