Senior Desktop Support Analyst - 2 Year Fixed Term
Core
Provide advanced Level 2/3 desktop support and manage the Windows 11 endpoint environment for staff at Australia's Central Bank.
Role type
Senior Desktop Support Analyst (Level 2/3)
Builds
Secure, reliable, and high-quality technology experience for end users
Domain
Banking / Enterprise IT
Required skills
Windows 11 administration, Microsoft Intune, Microsoft 365 support, hardware/software troubleshooting, device lifecycle management, ITIL-aligned support processes
Preferred skills
Microsoft Autopilot, endpoint security technologies, PowerShell scripting, Azure Active Directory (Microsoft Entra ID), hybrid cloud environments
Technologies
Windows 11, Microsoft Intune, Microsoft 365, Teams, Outlook, OneDrive, Microsoft Defender, PowerShell, Azure Active Directory
Responsibilities
Troubleshoot complex hardware, software, OS, and application issues; administer Microsoft Intune for device management and compliance; deploy and configure laptops, desktops, and mobile devices; support Microsoft 365 applications; maintain endpoint security policies; contribute to technical documentation; identify automation opportunities
Seniority
Senior, hands-on IC