Product SME – Auto Claims
Core
Lead a comprehensive evaluation of the end-to-end auto claims process to identify friction points and drive product improvements for large insurers.
Role type
Senior Product SME with direct management responsibility
Builds
Software solutions for claims processing, including self-service filing, fraud detection, and ML-driven decision-making
Domain
Insurance (P&C) / Auto Claims / Product Strategy
Deliverable
product features
Required skills
End-to-end auto claims lifecycle expertise, People management (5+ years), P&C insurance domain knowledge, Cross-functional collaboration, Workflow analysis, Financial impact assessment
Preferred skills
Experience at a major carrier as a claims adjuster, Experience with product, engineering, and data teams
Technologies
None explicitly stated
Responsibilities
Conduct end-to-end review of the auto claims lifecycle from FNOL to closure, Develop deep expertise in claims decision-making and data structures, Identify breakdowns in claim workflow and documentation, Lead and develop a small team supporting the evaluation, Own the integrity of core claims data across systems, Define standards for claims quality and defensibility, Partner cross-functionally to resolve systemic issues, Improve inputs and outputs across the claims process, Translate insights into measurable product improvements, Influence roadmap decisions with financial and operational context, Serve as the internal subject-matter expert on the auto claims lifecycle, Align teams around consistent process standards
Seniority
Senior, hands-on IC with management responsibility