Driver Operations Associate (Big Fleet Management)
Core
Spearhead driver management and service quality improvement for a global on-demand delivery platform, focusing on corporate fleet fulfillment, driver lifecycle optimization, and offline-to-online conversion.
Role type
Associate, Driver Operations (Big Fleet Management)
Builds
Corporate order fulfillment for large vehicles, driver retention programs, and platform onboarding for offline drivers.
Domain
Logistics / On-demand delivery / Gig economy
Required skills
Data analysis, strategic communication, sales/pitching, driver lifecycle management, incentive program design, churn analysis, stakeholder negotiation
Preferred skills
Tableau, Power BI, In-App Comms, CRM systems
Technologies
Microsoft Excel, Google Sheets, Google Workspace
Responsibilities
Analyze location metrics and driver quality to improve corporate order fulfillment; Manage driver mission setups and incentive programs (PDS) to optimize earnings and service; Convert offline merchants and drivers to the platform; Reactivate churned drivers using historical data analysis and USPs.
Seniority
Mid-level, hands-on IC