Training Associate, Driver Operations
Core
Spearhead driver training efforts to increase service quality and business growth for a global on-demand delivery platform.
Role type
Training Associate, Driver Operations
Builds
Training programs and content for delivery partners
Domain
Logistics / On-demand delivery
Required skills
Driver training delivery, Community management, Data analysis, Content creation, Conflict resolution, Time management
Preferred skills
Driver operations experience, Google Workspace proficiency, Microsoft Office proficiency, Canva skills
Technologies
Google Workspace, Microsoft Office, Canva
Responsibilities
Increase training attendance through effective outreach, Maintain updated training materials aligned with strategy, Improve active driver conversion and reduce suspicious orders, Track post-training performance metrics, Use data insights to improve training effectiveness, Handle complaints and conflicts in the driver community
Seniority
Mid-level, hands-on IC