Professional Services Director
Core
Build and lead a new Professional Services function to provide operational consulting on logistics, transport, and commerce operations for e-commerce brands.
Role type
Head of Professional Services (building a new function)
Builds
Operational consulting services, service delivery frameworks, and knowledge assets for merchants
Domain
E-commerce logistics and supply chain
Deliverable
client delivery
Required skills
Consulting or professional services leadership, operational consulting design, cross-functional collaboration, strategic planning, project economics, process building from scratch
Preferred skills
Experience in logistics, eCom, or SaaS, fluency in French or Spanish
Technologies
None stated
Responsibilities
Design and launch the Professional Services program including offers and pricing, deliver structured advice to merchants on operations, create and track performance metrics, generate and structure company knowledge, collaborate with Sales/Product/Ops teams, handle both repeatable and bespoke projects
Seniority
Senior, hands-on IC with leadership scope
