Manager, IT Support
Core
Lead a globally distributed IT support team to deliver reliable, responsive support to employees and ensure seamless technology enablement across the organization.
Role type
Manager, IT Support
Builds
Employee hardware/peripheral procurement, asset management, and A/V technology for shared spaces and hybrid work.
Domain
Corporate IT Operations / Global Support
Deliverable
product features
Required skills
Team leadership, cross-time-zone management, hardware procurement, asset management, A/V technology setup, event technology support
Preferred skills
Metrics-driven service delivery, employee experience improvement
Responsibilities
Lead, coach, and mentor a diverse IT support team across locations and time zones; Set clear priorities and support timely issue resolution; Oversee employee hardware and peripheral procurement; Maintain asset management practices; Ensure shared office spaces are equipped with reliable A/V technology; Support organization-wide events with technology solutions.
