AI Solutions Manager, West
Core
Drive adoption of AI observability platform (Arize) for enterprise customers by partnering with ML/AI teams to define use cases, shape product fit, and ensure production success.
Role type
Senior Solutions Manager (AI/ML)
Builds
Customer success outcomes, tailored AI solutions, and repeatable product offerings
Domain
AI/ML observability and monitoring
Deliverable
client delivery
Required skills
Customer lifecycle management, technical product demonstration, Python/SQL script understanding, executive stakeholder engagement, account planning, QBR execution, onboarding workshop leadership, cross-functional collaboration with engineering
Preferred skills
Industry depth (financial services, healthcare, retail, tech), advanced degree
Technologies
Python, SQL, Arize platform
Responsibilities
Own enterprise account lifecycle from discovery to renewal/expansion; conduct technical discovery with customer AI/ML teams; collaborate with Forward Deployed AI Engineers for implementation; run QBRs to demonstrate value; monitor product usage for account health; engage executive champions; lead onboarding and training; convert pilots to org-wide deployments; advocate for customer needs to product teams.
Seniority
Senior, hands-on IC
