Service Consultant
Core
Functional and technical subject matter expert supporting customer implementations, configuration, and customization of the Firstup platform.
Role type
Senior IC Service Consultant (SaaS Implementation)
Builds
Customer implementations and product configurations for marketing/communications technology clients
Domain
SaaS / Marketing & Communications Technology
Deliverable
product features
Required skills
SaaS implementation, product configuration, integration with HRIS/systems, project management, API/authentication concepts, data privacy compliance (GDPR/CCPA)
Preferred skills
Experience with Enterprise SaaS applications, familiarity with marketing/communications technology landscape
Technologies
Firstup platform, HRIS systems, API, Authentication protocols
Responsibilities
Conduct customer needs analysis and translate requirements into implementation plans; Lead end-to-end onboarding, setup, and customization; Manage project timelines, risks, and dependencies; Provide technical support for authentication, data integration, and mobile app functionality; Create documentation and training materials; Coordinate launch readiness and testing.
Seniority
Mid-Senior, hands-on IC
