Fraud & Dispute Analyst
Core
Handle Visa and Mastercard disputes and chargebacks within acquiring operations, conducting fraud case analysis and managing cases throughout the dispute lifecycle.
Role type
Fraud & Dispute Analyst
Builds
Dispute resolutions and chargeback responses for merchants
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Visa/Mastercard dispute handling, fraud case analysis, chargeback response preparation, dispute lifecycle management, evidence collection and review, deadline monitoring, card scheme compliance
Preferred skills
Understanding of card payment ecosystem (issuer, acquirer, merchant, card schemes), knowledge of fraud types (fraud, friendly fraud, merchant-related disputes)
Responsibilities
Handle Visa and Mastercard disputes and chargebacks within acquiring operations; Conduct fraud case analysis; Manage cases throughout the dispute lifecycle; Collect, review, and prepare supporting documentation (evidence); Prepare and submit chargeback responses (representments); Monitor dispute deadlines and ensure compliance with card scheme requirements; Communicate with merchants and internal teams regarding dispute cases; Maintain accurate dispute records and reporting.
