Customer Support & Success Intern
HybridNo visa sponsorship
Core
Assist users over chat/calls to resolve issues, guide them through onboarding, and collect feedback to improve the product.
Role type
Customer Support & Success Intern
Builds
User onboarding flows, retention, and product feedback loops
Domain
Real estate rental platform
Deliverable
dashboards & analysis
Required skills
Active communication, problem-solving, empathy, patience, listening skills, basic comfort with phone & chat support
Responsibilities
Assist users over chat/calls to resolve issues, Follow up with users to ensure they reach value moments, Actively contact new seekers to onboard them, Collect user feedback, bugs, friction points, and feature requests, Maintain structured logs of user issues, patterns, and product gaps, Collaborate with product & ops teams to improve onboarding and user flows