Senior Manager - Messaging Operations
Core
Operational owner for enterprise email platform supporting all users in a 24x5 global support model.
Role type
Senior Manager - Messaging Operations
Builds
Enterprise email platform (Exchange Online, on-premises Exchange, email gateways, Outlook client services)
Domain
Financial Services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Mainframe technology, DB2, IMS, networks, hardware, operating systems (z/OS, Windows, UNIX, Linux, Hybrid Cloud), virtualization, middleware, base build infrastructure, Microsoft 365 administration, Exchange Online, Exchange Server, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, Active Directory, Windows Server, DNS, cloud infrastructure, email security controls (SPF, DKIM, DMARC, Defender for Office 365), email security gateways, PowerShell scripting, automation, incident management, change control, SLA management, vendor management, budget planning, team leadership, hiring, coaching, succession planning
Preferred skills
ITIL Foundation certification, Microsoft 365 Certified Administrator Expert, experience in highly regulated environments
Technologies
Exchange Online, Exchange Server, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, Active Directory, Windows Server, Cisco Secure Email, PowerShell
Responsibilities
Provide oversight and leadership to the Messaging operations team; Own the day-to-day operational health of Exchange Online, on-premises Exchange, email gateways, and Outlook client services; Manage incident, problem, change, and request processes; Own and administer a fair, sustainable 24x7 on-call rotation; Partner with Information Security and Compliance on email security controls; Lead technical delivery of platform projects and migrations; Participate in the change management process; Ensure disaster recovery plans, runbooks, break/fix documentation, and monitoring procedures are current, tested, and audit-ready; Develop and maintain a high-performing team through effective hiring, coaching, skills assessment, cross-training, succession planning, and performance management; Manage vendor and supplier relationships; Contribute to budget and project planning; Establish technology and service goals, reporting, and metrics; Champion policies, standards, and licensing and capacity governance
Seniority
Senior Manager, hands-on leadership