Senior Manager, IT Operations & Infrastructure
Core
Senior IT leader responsible for end-to-end operations, security, and infrastructure management for a privately held organization in Toronto.
Role type
Senior Manager, IT Operations & Infrastructure
Builds
Reliable, secure, and responsive technology operations including Microsoft 365, networking, and cybersecurity.
Domain
IT Operations, Infrastructure, Cybersecurity
Required skills
Microsoft 365 administration, identity and endpoint management, networking fundamentals, core cybersecurity practices, vendor management, IT budgeting, disaster recovery planning, AI adoption governance
Preferred skills
PowerShell, Microsoft Purview, Umbraco, IT budget management, outsourced team management, Microsoft role-based certifications
Technologies
Microsoft 365, Entra ID, Exchange, SharePoint, Teams, Intune, Cloudflare, Umbraco, Power Platform, Copilot Studio, Dynamics 365, Business Central
Responsibilities
Serve as primary operational contact for technology issues and coordinate outsourced after-hours services; Oversee Microsoft 365 administration, identity lifecycle, and employee onboarding/offboarding; Manage full IT asset lifecycle including procurement, inventory, and budgeting; Oversee office networking, Wi-Fi, firewalls, and meeting-room technology; Oversee email security, phishing protection, endpoint protection, and incident response; Establish IT security policies, access reviews, and risk-based improvement plans; Support secure adoption of Microsoft 365 Copilot and AI technologies; Manage technology vendors, contracts, and IT budgets; Partner with external Microsoft specialists for Dynamics 365 and Business Central; Manage outsourced resources and develop the IT function.
Seniority
Senior, hands-on IC with leadership potential