Application Advisor
Core
Deliver Tier 1 and Tier 2 support for Minestar, Product Link, and VisionLink technologies to internal and external customers.
Role type
Application Advisor (IT Support)
Builds
Service management processes and support for Caterpillar mining and construction technology solutions
Domain
Mining and Construction Technology / IT Service Management
Deliverable
client delivery
Required skills
ITIL processes, CSM (Cherwell), problem-solving, service management (Incident/Change/Problem/Access/Knowledge/Release/Request), dashboard creation, reporting
Preferred skills
Caterpillar MineStar suite experience
Technologies
Minestar, Product Link, VisionLink, Cherwell Service Management (CSM)
Responsibilities
Record, triage, and resolve service requests; maintain Configuration Management Database; collaborate with SMEs to diagnose issues; assist with configuration and testing; support solution design and commercial bid development
Seniority
Individual Contributor
