Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)
Core
Manage routing assignments, process violations and work orders, and coordinate inspections for buildings in distress to ensure timely repairs and compliance.
Role type
Administrative Community Coordinator (Enforcement)
Builds
Compliance with legal and regulatory obligations for housing conditions
Domain
Municipal housing enforcement and tenant protection
Required skills
Routing and assignment management, Document preparation, Computer operations (HPDINFO), Tenant inquiry handling, Violation processing, Record maintenance, Training new staff
Preferred skills
Bi-lingual skills, Proficiency with Excel and Microsoft Word
Responsibilities
Manage routing assignments and work closely with supervisors and field team, Conduct research on building projects with unresolved violations, Perform computer operations using HPDINFO to contact tenants and process work orders, Handle tenant inquiries and complaints professionally, Process violations within the HPDINFO module for routing and closure, Coordinate with the Vendor Tracking Team to schedule joint inspections, Monitor and report weekly heat violation activity, Provide training and guidance to newly hired clerical staff
Seniority
Entry-level to Mid-level, Administrative Support