Content Designer & User Researcher - 1053
Core
Plans and conducts user research to design, improve, and govern clear, accessible content and services for the city's online permitting platform (PermitSF), serving applicants, residents, businesses, and city staff.
Role type
Senior Content Designer & User Researcher (Public Sector)
Builds
End-to-end digital permitting experiences, including forms, workflows, notifications, and public-facing services.
Domain
Public sector / Civic technology / Government services
Required skills
User research planning and execution, qualitative and quantitative research methods, service blueprinting, journey mapping, plain-language content design, UX writing, information architecture, accessibility standards, stakeholder facilitation, agile collaboration
Preferred skills
Experience with complex digital services and transactional workflows, UX writing for legal/policy requirements, digital accessibility and inclusive design, permitting or civic tech domain knowledge, workshop and co-design facilitation
Technologies
PermitSF platform, research tools, prototyping tools, analytics platforms
Responsibilities
Plan and conduct user research with varied audiences; synthesize findings to identify pain points and opportunities; create service blueprints, journey maps, and content models; design and govern plain-language content for forms and notifications; translate complex legal and policy requirements into user-friendly content; advise on workflow and business-rule decisions; facilitate cross-functional reviews and co-design sessions; analyze operational data to recommend system improvements.
Seniority
Senior, independent judgment and leadership of complex deliverables