Regional Customer Excellence Director
Core
Lead customer-centric transformation, data analytics, and AI-enabled solutions to improve customer engagement and business impact across the European region.
Role type
Senior leadership, strategy & organizational design
Builds
Customer engagement strategies, data-driven decision frameworks, and scalable operating models
Domain
Healthcare / Pharma
Deliverable
product features
Required skills
Customer-centric transformation, cross-functional leadership, commercial strategy, data analytics, AI-enabled solutions, go-to-market modeling, stakeholder influence
Preferred skills
European languages, regulated industry experience
Technologies
AI-enabled solutions, data analytics tools
Responsibilities
Embed customer-centric ways of working across affiliates, drive evolution of go-to-market models, align global and local priorities, champion data and AI adoption, improve execution consistency, define future organizational capabilities, build strategic partnerships
Seniority
Senior, hands-on IC