Regional Customer Excellence Director (all genders) (fulltime)
Core
Lead customer-centric transformation, data analytics, and execution excellence across AbbVie's European affiliates to improve customer engagement and business impact.
Role type
Senior strategy & transformation leader (Customer Excellence)
Builds
Customer engagement strategies, go-to-market models, and operational capabilities for pharma affiliates
Domain
Healthcare / Pharma / Customer Experience
Deliverable
product features
Required skills
Customer-centric transformation, cross-functional leadership, commercial strategy, data analytics, AI-enabled solutions, go-to-market modeling, stakeholder influence, strategic planning
Preferred skills
European languages, regulated industry experience, digital tools expertise
Technologies
AI-enabled solutions, data analytics tools, digital engagement platforms
Responsibilities
Embed customer-centric ways of working across affiliates, drive evolution of go-to-market models, align global and local priorities, champion data and AI usage, improve execution consistency, define future Customer Excellence capabilities, build strategic partnerships across the matrix
Seniority
Senior, hands-on IC with strategic influence
