Initiatives and Solutions Associate
Core
Serve as the initial point of contact for Healthcare Professionals (HCPs), triaging specialized requests, and coordinating medicines access and compassionate supply programs.
Role type
Customer Support Associate (Pharmaceutical Access)
Builds
Medicines access programs and compassionate supply workflows for HCPs and patients
Domain
Pharmaceutical industry, patient access, and regulatory compliance
Deliverable
client delivery
Required skills
Pharmaceutical industry knowledge, CRM systems proficiency, report preparation, medical terminology, supply chain management understanding, adverse event reporting, data analysis
Preferred skills
Frontline customer management experience, knowledge of pharmaceutical regulations, familiarity with access portals, supply chain management experience
Technologies
Five9, CRM, case management systems, knowledge management systems, Microsoft Office
Responsibilities
Resolve customer issues and escalate complex cases, manage medicines access program administration, handle incoming orders and inquiries, provide basic technical troubleshooting, monitor service metrics and generate reports, report adverse events within 24 hours, assist with compassionate supply program documentation
Seniority
Individual Contributor, entry to mid-level