Digital Support Specialist for the Division of Budget & Program Operations (City HAP Program)
Core
Provide multi-channel support (voice, email, chat) to landlords, tenants, and applicants for the City Housing Assistance Program (CHAP), ensuring timely access to HPD systems and accurate information relay.
Role type
Support Specialist (Digital/Administrative)
Builds
Digital and paper document processing, account management, and system support for the City Housing Assistance Program
Domain
Public Sector / Municipal Housing
Deliverable
dashboards & analysis
Required skills
Multi-channel support, account management, document processing, system administration, data entry, case file documentation, liaison coordination
Preferred skills
Call center experience, bilingual English/Spanish, rental subsidy experience, troubleshooting
Technologies
HPD systems, digital documentation systems, virtual mail room
Responsibilities
Provide support via voice, email, chat, and telephone; review client accounts and prepare correspondence; perform system admin functions like account setup and password resets; convert paper to digital; document case files and upload to storage; track issues and produce reports; assist in new system deployment.
Seniority
Entry-level / Associate