Patient Access Supervisor
Core
Lead and optimize front office operations for a retail healthcare facility, supervising Patient Access Leads and staff to ensure efficient patient registration, workflow, and compliance.
Role type
Senior IC operations supervisor (patient access)
Builds
Efficient front desk workflows and patient registration processes
Domain
Healthcare / Ambulatory care
Required skills
Team leadership, performance management, scheduling, conflict resolution, HIPAA compliance, data analysis, hiring, process improvement
Preferred skills
College degree in Business/Medical Administration, 5+ years supervisory experience, health insurance verification knowledge
Technologies
Patient Registration/Medical record systems, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Supervise Patient Access Leads and front office staff; analyze performance metrics (NPS, RQA) to drive process adjustments; manage hiring, performance evaluations, and corrective actions; oversee staffing models and schedules; ensure compliance with HIPAA and company policies; resolve patient complaints and de-escalate conflicts.
Seniority
Senior, hands-on IC