Customer Service Representative I
Core
First-line representative handling inbound/outbound calls for Health Care Providers and internal sales to process orders and resolve shipping issues for the Allergan Aesthetics business.
Role type
Customer Service Representative
Builds
Order transactions and customer interactions for the Aesthetics and Consumables department
Domain
Healthcare / Medical Devices / Pharmaceuticals
Required skills
Call management, Order processing, Critical thinking, MS Office, Multitasking, Detail orientation
Preferred skills
SAP, CRM, Salesforce, Business Systems, Medical Device experience, Pharmaceutical experience
Responsibilities
Manage 50-100 daily call interactions including product orders, delivery status updates, and inquiry resolution; Partner with sales and operational departments to complete order transactions; Resolve issues preventing order shipping.
Seniority
Entry-level to Mid-level