Customer Account Specialist
Core
Manage high-dollar domestic customer orders (wholesale, retail, physicians, hospitals) and resolve shipping, pricing, and billing discrepancies to ensure on-time delivery of pharmaceuticals.
Role type
Senior Customer Account Specialist (Pharmaceuticals)
Builds
Order-to-cash processes, customer scorecards, and clinical trial order placements for Lupron and other domestic products.
Domain
Healthcare / Pharmaceuticals / Supply Chain
Required skills
Order management, EDI processing, SAP/ERP proficiency, root cause analysis, regulatory compliance (cGMP/FDA), data reporting, project management, mentorship
Preferred skills
Advanced Excel, clinical trial process knowledge, cross-functional collaboration
Technologies
SAP, SharePoint, Microsoft Office (Excel, Word), customer feedback systems
Responsibilities
Manage drop-ship order process including account setup; Generate and distribute ad-hoc reports for order tracking; Lead projects related to account maintenance and returns/credits; Act as Subject Matter Expert to mentor associates on complex account issues; Complete regulatory and quality compliance training; Provide documentation for legal requests.
Seniority
Mid-to-Senior, hands-on IC
