Regional Customer Excellence Director
Core
Lead customer-centric transformation, data analytics, and execution excellence across AbbVie's European affiliates to drive business impact.
Role type
Senior leadership IC (Customer Excellence Director)
Builds
Scalable local actions, go-to-market models, and customer engagement strategies for AbbVie Europe
Domain
Healthcare/Pharma, Customer Experience, Data & AI
Deliverable
product features
Required skills
Customer-centric transformation, cross-functional leadership, commercial strategy, data analytics, AI-enabled solutions, go-to-market modeling, stakeholder influence
Preferred skills
Additional European languages, experience in regulated industries
Technologies
AI-enabled solutions, data analytics tools
Responsibilities
Embed customer-centric ways of working across affiliates, drive evolution of go-to-market models, align global and local priorities, champion data and AI usage, improve execution consistency, define future organization capabilities, build strategic partnerships
Seniority
Senior, hands-on IC with strategic influence
