Modern Workplace Technician
Core
Provide efficient IT support and maintain an optimal modern workplace environment for business users, focusing on Microsoft cloud solutions and endpoint management.
Role type
Modern Workplace Technician (IT Support)
Builds
IT support services, desktop/laptop device management, and Microsoft cloud solutions
Domain
IT Services / Modern Workplace
Required skills
Troubleshooting, configuration, root-cause analysis, Microsoft O365/AD/Azure administration, printer administration, VPN & MFA, PC diagnostics, ITIL framework adherence
Preferred skills
Relevant IT certifications
Technologies
O365, Azure, Active Directory, Print Server, LogMeIN, GotoMyPc, TeamViewer
Responsibilities
Support administration, configuration, and maintenance of Microsoft cloud services and endpoint management tools; assist in design, testing, and implementation of new collaboration tools; maintain technical documentation and standard operating procedures; conduct root-cause analysis for service interruptions; ensure compliance with SOX and ITIL standards.
Seniority
Mid-level, hands-on IC