Borough Manager
Core
Plans and manages day-to-day clerical operations of the Borough office, oversees all office activities, and ensures compliance with organizational policies and procedures.
Role type
Senior administrative manager (clerical operations)
Builds
Efficient clerical operations and customer service workflows for the NYC Department of Environmental Protection
Domain
Municipal government / Water utility administration
Deliverable
dashboards & analysis
Required skills
Program management, resource allocation, staff supervision, policy compliance, complex billing interpretation, customer service escalation resolution, performance evaluation
Preferred skills
Analytical skills, organizational skills, written and oral communication, multi-tasking, critical thinking, strategic planning
Responsibilities
Develop and implement controls for workload processing, provide authoritative review of customer service and billing issues, resolve escalated complaints, conduct performance evaluations and coaching, prepare analysis and reports for leadership, manage staff training and discipline
Seniority
Senior, hands-on IC