FirstStep@AbbVie - Digital Transformation Trainee
Core
Support digital channels, content platforms, and transformation projects to improve customer experience and ways of working for AbbVie's Commercial and Medical teams.
Role type
Digital Transformation Trainee (Customer Excellence)
Builds
Digital engagement solutions, content journeys, and process improvements for healthcare customers
Domain
Healthcare / Digital Marketing & Customer Experience
Deliverable
product features
Required skills
Digital channel management, content platform operations, data dashboard analysis, process documentation, user support troubleshooting, project coordination
Preferred skills
Digital marketing, automation, AI initiatives, content localization
Technologies
AbbVie Pro, eWizard, Veeva Vault, Brightcove, Salesforce Marketing Cloud, Microsoft 365
Responsibilities
Maintain and update digital content platforms, prepare and test digital communications, support user access requests and technical issues, contribute to digital pilot projects, update dashboards and trackers, document structured processes
Seniority
Entry-level, recent graduate