Internship: Global Consumer Financial Services, Service Channels & Transformation - Service Transformation [Jan to May 2027]
Core
Support service excellence and customer-centric culture through communications, content creation, and stakeholder engagement.
Role type
Intern, service transformation and communications
Builds
Service Huddle materials, newsletters, recognition programmes, and digital content
Domain
Financial services / Service transformation
Deliverable
product features
Required skills
Content creation, presentation design, stakeholder engagement, project coordination, research, digital tool usage
Preferred skills
Generative AI tools, Canva, SharePoint, intranet platforms
Technologies
Microsoft Office (PowerPoint, Excel, Word), Canva, SharePoint, generative AI tools
Responsibilities
Create and design Service Huddle presentations and infographics; Write, edit, and publish the Service Scoop newsletter; Administer and coordinate employee recognition programmes; Develop digital content for service excellence initiatives; Conduct research on customer experience and service culture trends; Collaborate with stakeholders to execute transformation initiatives
Seniority
Intern