IT Support Specialist
Core
Provide first-line technical support for physical therapy clinics, focusing on Microsoft 365 administration, hardware/software troubleshooting, and end-user assistance across multiple locations.
Role type
Entry-level IT Support Technician
Builds
Clinic IT infrastructure and user productivity tools
Domain
Healthcare / IT Support
Required skills
Microsoft 365 administration, Windows 10/11 support, hardware troubleshooting, networking fundamentals, user account management, printer/scanner maintenance, cybersecurity basics, ticketing systems
Preferred skills
Associate degree in IT, MS-900 certification, Microsoft Teams/SharePoint experience, healthcare environment experience
Technologies
Microsoft 365, Microsoft Entra ID, Windows 10/11, Vonage, ticketing systems
Responsibilities
Set up and maintain user accounts in Microsoft 365 and Azure AD; troubleshoot hardware, software, and network issues; install and configure new devices; maintain printers and communication systems; perform system updates and security checks; travel between clinic locations for onsite support; coordinate with third-party vendors; ensure HIPAA compliance.
Seniority
Entry-level, hands-on IC
