SENIOR PROGRAMMER ANALYST
Core
Plan, develop, and manage complex IVRS (Interactive Voice Response) systems and legacy infrastructure for NYC social services agencies.
Role type
Senior IC Programmer Analyst / IT Project Specialist
Builds
Automated voice software, client eligibility systems, case management systems, and revenue-producing computer matches
Domain
Public sector social services / Telephony / Legacy systems
Required skills
IVRS platform expertise, project management, software development lifecycle leadership, UAT, security mechanisms, database design, reporting
Preferred skills
NICE CXOne platform experience, .NET, XML, SQL, Oracle
Technologies
NICE CXOne, Oracle, SQL, XML, .NET
Responsibilities
Plan code implementation and enhancements for IVRS systems; oversee software development lifecycles from design to maintenance; manage complex IT projects including scope definition and risk management; perform unit integration and acceptance testing; design security mechanisms and audit trails; conduct UAT and documentation.
Seniority
Senior, hands-on IC with project leadership