Business Analysis Group Manager, SVP
Core
Lead a team of business analysts shaping IVR, AI, and chatbot capabilities at the intersection of business strategy and engineering delivery.
Role type
Senior leadership business analysis manager (Voice & AI)
Builds
IVR, AI, and chatbot solutions for a global financial institution
Domain
Financial services / Voice & AI
Deliverable
production ML models
Required skills
People leadership, investment planning, project management, risk assessment, stakeholder negotiation, structured analysis, Java/mainframe knowledge, JIRA/Confluence
Preferred skills
Tech-banking background, IVR/Voice/AI/Chatbots experience, data analysis
Technologies
Java, mainframe, JIRA, Confluence
Responsibilities
Lead analysts developing user stories for engineering, partner with stakeholders to translate requirements, manage team operations and staffing, contribute to investment planning, monitor project progression, define team standards, evaluate business decisions balancing pace and risk.
Seniority
SVP, senior leadership
