Driver Engagement Advocate
Core
Conduct field outreach with NYC taxi and for-hire drivers to gather feedback, build relationships, and translate industry concerns into actionable insights for the TLC.
Role type
Community engagement specialist (transportation regulation)
Builds
Feedback loops between drivers and the TLC, engagement plans, and briefing materials
Domain
Public sector / Transportation regulation
Deliverable
dashboards & analysis
Required skills
Field outreach, relationship building, stakeholder engagement, social media monitoring, policy knowledge, report writing, event attendance
Preferred skills
Prior experience as a TLC-licensed driver, knowledge of NYC taxi industry, cultural competence
Responsibilities
Conduct regular field outreach at driver hotspots, attend driver and association meetings, monitor driver conversations on social media, draft memos with engagement updates, report findings to leadership, connect drivers with agency resources
Seniority
Mid-level, hands-on IC