Service Lane Consultant
Core
Implement service strategies and train dealerships to improve service lane processes, cycle times, and profitability.
Role type
Field Service Development Consultant
Builds
Optimized service lane operations and dealer profitability
Domain
Automotive dealership operations and fixed operations
Deliverable
product features
Required skills
Service lane process implementation, Service Workbench (SWB) and Online Service Scheduling (OSS) proficiency, dealership management systems (DMS) knowledge, metric tracking and analysis, cross-functional communication, training and presentation delivery, competitive data gathering, objection handling, multi-tasking in high-energy environments
Preferred skills
Automotive industry experience, fixed operations experience, sales experience, Associate's or Bachelor's degree
Technologies
Service Workbench, Online Service Scheduling, Dealership Management Systems (DMS), Microsoft Office
Responsibilities
Implement service strategies with dealership personnel, train and monitor dealers on service lane processes, assist dealers in improving LOF/MPVI cycle times, track metric progress for assigned dealers, ensure BDC service department integration, interface with District Sales and Zone management, share best practices via SDM forum, complete special assignments
Seniority
Mid-level, hands-on IC