Aesthetics Customer Experience Rep III, Process Specialist
Core
Subject matter expert for complex order, distribution, account, reporting, and system processes in a medical aesthetics environment, resolving operational exceptions and driving process improvements.
Role type
Senior IC process specialist (customer operations)
Builds
Efficient, compliant, and reliable customer operations workflows
Domain
Medical aesthetics / pharmaceutical distribution
Deliverable
dashboards & analysis
Required skills
SAP expertise, complex order management, root cause analysis, cross-functional coordination, data reconciliation, process documentation, UAT support
Preferred skills
Salesforce, Power BI, MedPro, Winshuttle, functional acceptance testing, continuous improvement principles, change management
Technologies
SAP, Salesforce, Power BI, NICE inContact, Moxie, MedPro, Winshuttle
Responsibilities
Optimize workflows and resolve recurring process issues; Monitor open orders and resolve complex fulfillment issues; Develop and analyze operational reports; Support system implementations and testing; Develop and maintain process documentation and training materials; Resolve customer and business issues with accuracy and professionalism
Seniority
Senior, hands-on IC