Director of Language Services
Core
Lead strategic direction and operations for the Mayor's Office of Immigrant Affairs' Language Services unit, ensuring reliable access to translation and interpretation for limited English speakers across NYC.
Role type
Director of Language Services (Strategic Leadership & Operations)
Builds
Language access programs, translation/interpretation workflows, and technology solutions for city agencies.
Domain
Public Sector / Government / Language Services
Required skills
Strategic planning, team management, budget management, vendor procurement, quality assurance, data analytics, localization workflows, CAT tools, MS Power BI
Preferred skills
Experience with translation technologies, rapid response coordination, interagency collaboration
Technologies
Smartling, Trados Studio, MultiTerm, MS Power BI
Responsibilities
Set strategic direction and growth plans for the unit; oversee daily operations, staff, and projects; manage budget and lead procurements; evaluate service quality and implement best practices; serve as point person for urgent language access needs; lead data management and reporting.
Seniority
Director, strategic leadership & operations
