Warranty Assessor & Aftersales Process and IT System Support Consultant
Core
Assess warranty claims, authorize repairs, and manage IDS tickets for automotive brands while ensuring process compliance and quality.
Role type
Warranty Assessor & Aftersales Process Consultant
Builds
Warranty claim decisions and repair authorizations for automotive brands
Domain
Automotive aftersales and warranty management
Deliverable
client delivery
Required skills
Warranty regulations knowledge, automotive parts diagnosis, technical manual interpretation, claim data analysis, KPI tracking, customer representation
Preferred skills
Aftersales automotive experience, additional languages
Technologies
IDS ticketing systems
Responsibilities
Claim assessment, Authorize repairs, Ticket treatment, Reporting, Customer interaction and representation
Seniority
Mid-level, 2+ years experience preferred